There are usually 2 compensate standards for package lost, if we lost the package or items in ShipAnt warehouse, we will compensate the full amount value of the goods or help you purchase the same one from suppliers for free. If the package lost during international shipping, since we have no control on the courier service, we will assist you to provide tracking and item photo in the package to shipping courier within 45 days, they usually compensate package declare value(max 100 yuan)+shipping fee.

If the products value is very high, we suggest you buy insurance during shipping, however, the package lost rates is usually less than 0.5%.