Yes of course, once you choose ShipAnt as your order fulfillment partner, we can create group conversation for purchasing, qc, order fulfillment aftersale via whatsapp, skype and wechat or slack as well as notion, thus we can talk about the order fulfillment issues efficiently. Meanwhile, we will create google sheet to record aftersale order ID, tracking,  reasaon, measures need to take and status for your VA to check and communicate with clients.

If there has anything emergency on the orders which need to be solved immediately, we can also make quick call via wechat, whatsapp, skype and zoom.